Electrolux extended service agreement

If you purchase an Extended Service Agreement while still covered by your manufacturer's warranty, the Extended Service Agreement will begin the day after the expiration date of the manufacturer's warranty. By purchasing before expiration, you are ensuring the best price available. If you are not covered by the manufacturer's warranty, coverage will begin 30 days after the first payment is made.

Q: What is an Electrolux Total Appliance Protection Extended Service Agreement?

An Electrolux Total Appliance Protection Extended Service Agreement is a protection plan used to cover the costs of parts and labor should an unexpected operational or mechanical breakdown occur with your appliance after the manufacturer's factory warranty has expired.

Q: What does an Electrolux Total Appliance Protection Extended Service Agreement cover?

Electrolux Total Appliance Protection Extended Service Agreements cover labor, parts, or a replacement product (or pay for same) necessary to repair operational or mechanical breakdowns of the covered appliance products (service) provided such service is necessitated by product failure during normal usage and subject to all other Terms and Conditions of this Contract. The covered product includes only equipment as originally specified in the Certificate of Coverage. Coverage also applies to the parts and accessories that are necessary for the Product’s functionality but does not apply to the accessories that are used in conjunction with or to enhance the performance of the Product.

Q: How many years can be purchased for an Electrolux Total Appliance Extended Service Agreement?

Electrolux Total Appliance Protection Extended Service Agreements may be purchased in 1-, 2,3-, 4- or 5-year term increments, this may vary by appliance.

Q: When will my Electrolux Total Appliance Extended Service Agreement start after purchasing?

If you purchase an Electrolux Total Appliance Protection Extended Service Agreement while still covered by your manufacturer's warranty, or an unexpired Electrolux Total Appliance Protection Extended Service Agreement, the Electrolux Total Appliance Protection Extended Service Agreement will begin the day after the expiration date of the manufacturer's warranty. By purchasing before expiration, you are ensuring the best price available. If you are not covered by the manufacturer's warranty or Electrolux Total Appliance Protection Extended Service Agreement, new coverage will begin 60 days after purchase date.

Q: Will I receive a copy of the terms and conditions?

Please review the terms and conditions on-line before completing your purchase. You will receive an email with terms and conditions within 48 hours of purchase or a hard copy of the terms and conditions in the mail, if you have no email, 7-10 business days after the Electrolux Total Appliance Protection Extended Service Agreement has been purchased.

Payment Options

Q: What payment methods are acceptable to purchase an Electrolux Total Appliance Protection Extended Service Agreement?

Visa, MasterCard, Discover and American Express are accepted on-line, at our website: Electrolux Total Appliance Protection or over the phone. Checks or money orders are also accepted via mail at the address listed below. If you have not received a mail offer and are interested in purchasing, please contact our Customer Engagement Center at 1-866-386-5286 for details. Electrolux/Frigidaire Protection Plans, P.O. Box 735591, Chicago, IL 60673-5591

Q: Will I be able to make payments, or do I need to pay all at once?

Electrolux Total Appliance Protection Extended Service Agreements are not currently offered via subscription, however exciting program enhancements are coming later in 2023.

Service Options

Q: How soon after I purchase my Electrolux Total Appliance Protection Extended Service Agreement can I receive service?

Once your payment for the Electrolux Total Appliance Protection Extended Service Agreement has been processed, your coverage will be activated, and you can file a claim. If your payment was received after your existing warranty or Electrolux Total Appliance Protection Extended Service Agreement expired, there will be a 60-day waiting period before your coverage starts. Please review the start and end dates of the extended plan before confirming your purchase.

Q: What is the process for scheduling service under an Electrolux Total Appliance Protection Extended Service Agreement?

Once your Electrolux Total Appliance Protection Extended Service Agreement has begun, you can call toll-free 1-866-386-5286, Monday-Friday, 8:00a to 8:30p ET, to schedule a service call and obtain a pre-authorization code which will need to be provided to the service technician for verification.

Q: Who will perform the service on my appliance?

A trained Electrolux Authorized Service Technician in your area will perform the service on your product.

Q: What is the process if there are no service providers in my area?

Please contact our Customer Engagement Center toll-free 1-866-386-5286, Monday-Friday, 8:00a to 8:30p ET, to have an Electrolux Authorized Service Technician located for you through one of our Service Locator Escalations specialists.

Q: What is the process if my appliance cannot be repaired?

If we cannot repair your product due to a mechanical or electrical breakdown, we will replace it with a comparable model. We may replace your product with a cash settlement based on the price of the replacement product. The value of cash settlement will be determined according to the original sales receipt (cost of unit minus taxes and cost of delivery fees and installation), less depreciation and previous claims paid. If the original sales receipt isn't available then the Estimated Purchase Price (EPP) will be used. The contract is fulfilled in its entirety if: Product is replaced; or cash settlement is provided.

Cancelling Coverage Q: If I move or purchase a new appliance, can I transfer my coverage?

Yes. You can contact us toll-free at 1-866-386-5286, Monday-Friday to have an Electrolux Total Appliance Protection Extended Service Agreement representative assist with coverage transfer, at our discretion.

Q: Can Electrolux cancel my Electrolux Total Appliance Protection Extended Service Agreement at any time?

Yes. While Electrolux reserves the right to cancel a consumer's Electrolux Total Appliance Protection Extended Service Agreement if the terms of use are violated, we do not initiate cancellation of our consumer's Electrolux Total Appliance Protection Extended Service Agreement s lightly. There are 2 standard reasons to cancel a consumer's Electrolux Total Appliance Protection Extended Service Agreement at Appliance Warranty Corporation's discretion - Appliance Replacement and Contract Violation. Please review the terms and conditions before completing your order.

Q: Can I cancel my coverage at any time?

Yes. Consumers may cancel their Electrolux Total Appliance Protection Extended Service Agreements at any time throughout the contract's duration. In cases of consumer-initiated cancellation, refund amounts are subject to probation in accordance with federal and state regulations.

Q: What is the process for canceling coverage and receiving a refund?

You can contact us toll-free at 1-866-386-5286, Monday-Friday, from 8:00a to 8:30P ET, to have an Electrolux Total Appliance Protection Extended Service Agreement representative assist with canceling coverage.